Configured around the work you sell

Your customers should see questions that fit the service they need.

An emergency repair, an inspection, a project estimate, and recurring maintenance all need different information. We configure Relay around your services so customers can make the right request and your team receives a lead it can act on.

Review my customer journeySee plans and pricing

How your setup is shaped

We match the intake and follow-up to your real customer journey.

We identify what a customer needs to tell you, which requests are urgent, where your service-area limits matter, who should receive each alert, and what your team needs to see after the customer submits. Then we build those decisions into the form, pipeline, and reporting.

Urgent repairs and installations

HVAC, plumbing, and electrical

Customers often need a quick answer, but your team still needs enough detail to route the request correctly. Relay helps them identify the service, urgency, property, location, and callback time before you respond.

What customers need to request

  • Repair needed as soon as possible
  • Replacement or new installation quote
  • Seasonal maintenance or tune-up
  • Service-area availability
  • Preferred callback time

What Relay can ask

Service neededUrgencyRepair or installProperty typeZIP codeCallback time

Which setup usually fits

Relay gives most shops the intake, email alerts, shared pipeline, reminders, and reporting they need. Relay Pro adds text alerts for faster response and stronger review follow-up after completed work.

Inspections and project estimates

Roofing and restoration

The first goal is usually to understand the damage and book an inspection. Relay collects the issue, urgency, property context, insurance status, and scheduling details so your first callback can move the customer toward the right appointment.

What customers need to request

  • Inspection request
  • Active leak or recent storm damage
  • Replacement estimate
  • Insurance claim questions
  • Property and roof details

What Relay can ask

Issue typeUrgencyProperty ageInsurance involvedInspection needBest contact time

Which setup usually fits

Relay covers structured inspection intake and follow-up. Relay Pro is useful when you also want an instant-quote experience, text alerts, and automated review requests tied to completed jobs.

Recurring and one-time service

Landscaping and cleaning

Customers may need one visit, seasonal work, or an ongoing plan. Relay helps them select the right service, describe the property, share the approximate size, and clarify whether the request is one-time or recurring.

What customers need to request

  • One-time service
  • Ongoing service plan
  • Seasonal cleanup
  • Property size and type
  • Neighborhood or service-area coverage

What Relay can ask

Service typeProperty typeApproximate sizeOne-time or recurringPreferred start window

Which setup usually fits

The Website Report Card is a simple starting point for visibility. Relay adds the guided request form, lead pipeline, follow-up reminders, and monthly reporting needed to manage recurring-service opportunities.

Same-day and high-response work

Pest control, garage door repair, and similar services

Customers want to know whether you handle the problem, serve their location, and can respond soon. Relay categorizes the issue and collects the contact details your team needs before the callback.

What customers need to request

  • Service needed today
  • Problem category
  • Ongoing treatment or maintenance interest
  • Home, rental, or commercial property
  • Best phone number and callback time

What Relay can ask

Problem categoryUrgencyProperty typeRecurring-service interestPhone numberCallback time

Which setup usually fits

Relay provides the core intake and follow-up workflow. Relay Pro adds text alerts when speed matters most, plus review automation that helps future customers feel confident choosing your business.

See what fits your business

Let us review the request experience your customers use today.

Share your trade, service area, and current website or listing. We will identify the questions customers should see, the details your team should receive, and the Relay setup that best supports your response and follow-up process.

Get my free lead-flow audit