Legal
The service agreement for Oakwell Digital managed website subscriptions. Version 2026-07-12-draft.
DRAFT — pending legal review. Do not rely on this document until the draft marker is removed.
These terms are the agreement between Oakwell Advisory Group ("Oakwell", "we") and the business that purchases an Oakwell Digital managed website subscription ("you", the "client"). You accept these terms at checkout; the accepted version is recorded with your account.
If you purchase on behalf of a business, you confirm you are authorized to bind that business to this agreement.
Oakwell Digital provides a managed website service: we build, host, maintain, and update a website for your business, including lead capture that delivers inquiries to you. The scope of pages, update allowances, and lead-routing features depends on the plan you select at checkout.
Subscriptions renew automatically — monthly plans each month and annual plans each year — until cancelled.
Each plan carries a minimum term, shown at checkout before you pay (typically 6 months for monthly billing and 12 months for annual billing). The minimum term reflects the up-front build and launch work included in your subscription.
Fees are charged through Stripe: a one-time onboarding fee plus the recurring subscription shown at checkout. Applicable sales tax is calculated and added at checkout based on your billing address.
If a renewal payment fails, we will retry per Stripe's schedule and contact you. Continued non-payment may lead to suspension of the service and, after notice, termination.
You can request cancellation any time from your client portal (Billing → Request cancellation). Cancellation takes effect at the end of your minimum term, or at the end of the current billing period if the minimum term has already passed. Your service stays active until the effective date.
Amounts already billed for elapsed periods are not refunded on cancellation. See the Refund Policy for details.
Refund handling is described in the Refund Policy, which is part of this agreement.
Plans include a content-update allowance (for example, minor text, image, hours, or service-list changes) as described on the pricing page for your plan. Update requests are submitted through the client portal and handled within a commercially reasonable turnaround.
Larger changes — redesigns, new sections beyond your plan's scope, custom features — are quoted separately before any work begins.
If Oakwell registers a domain for your website as part of your plan, Oakwell holds the registration during your subscription and points it at your website. After your minimum term, if your account is in good standing, you may request a transfer of that domain to your own registrar account and we will complete it within a reasonable time.
If you bring your own domain, it remains yours at all times; we only ask for the DNS changes needed to serve your website.
Your business content — your name, logo, photos, text you provide, and the customer leads your site collects — is yours.
The website build itself (design, code, configuration) is licensed to you for the duration of your subscription. If you end the service in good standing, we will discuss export or transfer options for the site content on request.
You are responsible for the accuracy of the business information shown on your website, for having the rights to any materials you supply, and for ensuring your business's own communications with customers (including replies to leads) comply with applicable law.
Inquiries submitted on your website are delivered to you through the client portal and your configured notifications. Oakwell processes this data as your service provider, to operate the service, and does not sell it. Your website includes a privacy page describing this to your visitors.
You are the owner of your lead data. You can export it from the portal, and we delete or return it on written request after the service ends, subject to legal retention requirements.
The service may not be used for unlawful content or activity, deceptive practices, or content that infringes others' rights. We may suspend a website that creates legal exposure or abuse (with notice where practical).
We use commercially reasonable efforts to keep your website available, and we build on reputable third-party infrastructure (including Cloudflare for hosting and Stripe for billing). We do not guarantee uninterrupted availability, and we are not responsible for outages caused by third-party providers, your domain configuration (for client-owned domains), or events outside our reasonable control.
The service is provided "as is" to the maximum extent permitted by law. We do not guarantee search rankings, lead volume, or business outcomes.
To the maximum extent permitted by law, Oakwell's total liability arising out of the service is limited to the amounts you paid for the service in the twelve months before the claim, and neither party is liable for indirect or consequential damages.
We may terminate for continued non-payment or material breach of these terms after notice and a reasonable opportunity to cure. If we discontinue the service for convenience, we will refund any prepaid amounts for periods after the discontinuation date.
This agreement is governed by the laws of the state in which Oakwell Advisory Group is organized, without regard to conflict-of-law rules. [To be confirmed with counsel.]
We may update these terms; material changes will be notified to the email on your account before they take effect. Continued use of the service after the effective date constitutes acceptance. The version you accepted at purchase governs your minimum term.
Questions about this agreement: [email protected], or the support area of your client portal.