Legal
Part of the Oakwell Relay Terms of Service, version 2026-07-12-draft.
DRAFT — pending legal review. Do not rely on this document until the draft marker is removed.
The one-time onboarding fee covers installing your lead system and, when a website is included, building and launching your site. It is refundable in full if you cancel before install or build work begins, and non-refundable once that work has started.
Subscription charges cover the period they are billed for (hosting, maintenance, updates, lead delivery). Fees for periods that have already started are not refunded.
Cancelling stops future renewals: your service stays active through the effective date shown when you request cancellation (the end of your minimum term, or the end of the current period after that), and you are not billed again after it.
Annual plans prepay twelve months at a discount. If you cancel an annual plan after your minimum term, we will refund the unused full months beyond the effective cancellation date, less the discount difference versus monthly pricing for the months used. [Exact formula to be confirmed with counsel.]
If we materially fail to deliver the service — your website is down for an extended period due to our fault, or promised plan features are missing — contact support. We will fix it, credit you, or refund the affected period. If we discontinue the service entirely, prepaid amounts for future periods are refunded in full.
Use the support area of your client portal or email [email protected]. Please contact us before initiating a card dispute — refund-eligible cases are resolved faster directly.